Shipping policy

Shipping Policy

We deliver within New Zealand only.

1. Delivery cost

Delivery is free nationwide on all orders.

2. Processing time

Standard products: dispatched within 1 to 3 business days of payment.
Pre-order products: dispatched within 4 weeks. The product page says when an item is on pre-order.

Quote-based products (sports machines, saunas, the Hydro Plunge Pro, the Hydro Chiller, both plunge systems and the Recovery Station): 4 to 6 weeks from order. You receive a confirmed delivery date when you order.

3. Delivery time

Standard products: 1 to 3 business days after dispatch for most New Zealand addresses. Rural delivery can take longer.

Quote-based products: coordinated by us and confirmed with you before delivery. Machines arrive either pre-assembled or in a few parts that go together in about five minutes, depending on the machine.

4. Tracking

You receive a confirmation email with tracking details once your order is dispatched. Quote-based deliveries are arranged directly with you rather than tracked.

5. Delays

Delays can happen, usually through weather, carrier backlogs or supplier timelines. If your order is affected we will contact you and give you a revised date.

6. Lost or damaged items

Contact us within 7 days of delivery if your order arrives damaged or does not arrive. We will work with the carrier or supplier to arrange a replacement or refund.

Please keep the packaging until any damage claim is resolved.

7. Contact

admin@premiersportsequipment.co.nz
+64 22 621 0979