Refund policy

We value your satisfaction and strive to provide the best experience with our products. Please review our refund and return policy below:

For Standard Products:

Returns: Items can be returned within 30 days of purchase for a refund or exchange. Products must be unused, in original packaging, and include proof of purchase.
Refunds: Refunds are processed within 7 business days after the returned product is received and inspected. Shipping fees are non-refundable unless the return is due to our error or a defective item.
Defective Products: If your item is defective or damaged upon arrival, contact us within 7 days to arrange a replacement or refund.

For Quote-Based Products:

Non-Returnable: Custom or quote-based products are non-returnable and non-refundable, except in cases of damage or defects upon delivery.
Defective or Damaged Items: If you receive a defective or damaged product, notify us within 7 days to arrange for repair, replacement, or a partial refund.
Order Cancellation: Orders for quote-based products can be canceled within 48 hours of placement. Cancellations after this period may not be accepted due to production timelines.

General Information:

Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection: Returned products will be inspected, and items that don’t meet the return criteria may be denied or subject to a 15% restocking fee.
How to Start a Return: To start a return, you can contact us at admin@premiersportsequipment.co.nz.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@premiersportsequipment.co.nz.