Buy With Confidence

Premier Sports Equipment provides the most competitive guarantees and warranties in the industry

Page Contents:

  • Warranty
  • Lifetime Sales Support
  • Free Delivery

Warranty

Industry Leading Warranty. Comprehensive coverage for total peace of mind.

Our sports machines include a 2-year limited parts warranty and lifetime after-sales support. Key components are covered for varying periods:

  • Computer Head & Sensor: 24 months
  • Mainboard, Motor, Remote Control, Charger, Shooting Wheel: 12 months
  • Battery & other vulnerable parts: 6 months
  • Accessories: 3 months

After this period, labour and technical support remain free for life, you only pay for replacement parts if needed.

The warranty does not cover:

  • Damage from accidents, falls, or liquid entry
  • Unauthorized repairs or modifications
  • Normal wear and tear or cosmetic issues
  • Improper use not aligned with manufacturer guidelines
  • Private repairs or non-authorized servicing
  1. Contact our team at admin@premiersportsequipment.co.nz
  2. Include your name, order number, product model, a description of the issue, and photos/videos if possible.
  3. Our NZ-based support team will assess the claim.
  4. If covered, we’ll repair or replace the defective parts. If outside warranty, parts are billable, but service remains free. Shipping costs may apply.
  • Retain proof of purchase for any warranty claim.
  • Use the product as per manufacturer’s instructions.
  • Submit claims within the applicable warranty timeframe.

Premier Sports Equipment is not liable for indirect damages such as lost performance or business. Liability is limited to the product’s original purchase price

Get Started Today

Choose the option that best suits you. Our team is here to make the process simple and seamless.

Request a Quote

Get a personalised price tailored to your needs and payment preferences.

Request a Quote

Email Us

Have a quick question? Send us an email and we’ll get back to you promptly.

Email Us

Contact a Sales Rep

Connect directly with a product specialist (during business hours) for guidance and support.

Call a Sales Rep

Lifetime After-Sales Support

At Premier Sports Equipment, we’re committed to making sure your machine performs at its best long after purchase. With Lifetime After-Sales Support, you’ll always have a local, reliable team ready to help – wherever and whenever you need us.

What We Offer

  • Lifetime Free Labour – You’ll never pay for our time. Whether it’s diagnosing an issue, guiding you through a fix, or visiting in person, all labour and call-outs are free.
  • Parts Covered by Warranty – Most parts are covered free of charge for 2 years. After this, you’ll only pay for the part itself.
  • Fast, Local Service – Our NZ-based team is just a call away. Share photos or videos and we’ll provide quick solutions, or we’ll come to you if needed.

Lifetime Support – FAQs

You’ll never be charged for our time. Diagnosis, advice, or in-person repairs are always free. After the warranty period, you only cover the cost of the replacement part.

Yes, most parts are covered for the first 2 years. After this, parts are chargeable, but labour and call-outs remain free.

Simply reach out to our NZ-based team via email, phone, or request a service online. We’ll respond quickly to get you back on track.

Email: admin@premiersportsequipment.co.nz

If an issue can’t be fixed remotely, we’ll order the part, come to you, and handle the repair. You’ll never pay a service or call-out fee.

Free Delivery

Seamless, hassle-free shipping across New Zealand & Australia

Nationwide Coverage

Free delivery anywhere in New Zealand and Australia.

White-Glove Care

Machines are handled by trusted logistics partners to ensure safe, secure arrival.

Hassle-Free Process

From order confirmation to final delivery, we’ll coordinate everything. Your machine will arrive pre-assembled.