Warranty terms

Warranty, by product

Every warranty runs from the date of delivery, and technical support is free for life. What comes with every purchase is on Buy with Confidence.

01Sports machines

2 year limited parts warranty

From the date of delivery, on every sports machine.

Covered

  • Defects in materials and workmanship
  • Electrical and motor components: sensors, control panels and drive systems
  • Structural components, frames, rollers and feeding mechanisms

Not covered

  • Normal wear-and-tear parts, such as balls, nets and wheels
  • Damage from accidents, falls or liquid entry
  • Misuse, impact damage or improper assembly
  • Unauthorised modifications or repairs
  • Cosmetic or surface damage that does not affect performance
Support and servicing

Lifetime technical support and access to parts. Repairs and replacements under warranty are supplied at no charge for qualifying claims. Outside warranty, you pay for parts only. Labour and call-outs stay free.

Your responsibilities

  • Keep proof of purchase for any warranty claim
  • Use the machine as set out in the manufacturer's instructions
  • Submit claims within the warranty period

Limitation of liability

Premier Sports Equipment is not liable for indirect losses such as lost performance or business. Liability is limited to the machine's original purchase price.

02Accessories

1 year full warranty

From the date of delivery, on every accessory.

Covered

  • Defects in materials and workmanship, on every part
  • Repair or replacement at no charge for qualifying claims

Not covered

  • Damage from accidents, falls or liquid entry
  • Misuse, or use outside the manufacturer's instructions
  • Unauthorised modifications or repairs
  • Normal wear and tear, and cosmetic marks

03Recovery devices

1 year limited warranty

From the date of delivery, on every recovery device. The ProGun IR carries its own term.

1 yearrecovery devices
2 yearsProGun IR

Covered

  • Defects in materials or workmanship
  • Electrical faults in batteries, chargers or control units
  • Malfunctions in motors, air pumps or temperature sensors

Not covered

  • Damage caused by misuse, impact or liquid exposure
  • Battery degradation over time (normal wear)
  • Cosmetic damage such as scratches, discolouration or minor marks
  • Use with unauthorised accessories or third-party parts
  • Damage due to lack of cleaning or improper storage
Support and servicing

Full technical assistance and replacement parts. Most issues are resolved through remote troubleshooting or component replacement.

04Recovery Station

1 year commercial warranty

Across the whole unit, from the date of delivery. Use in a gym, studio or club is covered.

Covered

  • Defects in materials or workmanship
  • Electrical faults in batteries, chargers or control units
  • Malfunctions in motors, air pumps or temperature sensors

Not covered

  • Damage caused by misuse, impact or liquid exposure
  • Battery degradation over time (normal wear)
  • Cosmetic damage such as scratches, discolouration or minor marks
  • Use with unauthorised accessories or third-party parts
  • Damage due to lack of cleaning or improper storage
Support and servicing

Full technical assistance and replacement parts. Most issues are resolved through remote troubleshooting or component replacement.

05Cold plunges

2 year comprehensive warranty

From the date of delivery.

Covered

  • Defects in materials or manufacturing
  • Electrical faults: chiller units, pumps and circulation systems
  • Leaks or malfunctions in fittings, seals or valves

Not covered

  • Improper setup, freezing or neglect
  • Water contamination from unapproved chemicals
  • Wear and tear on filters, hoses or fittings
  • Cosmetic wear from normal use or outdoor exposure
  • Alterations, unauthorised repairs, or use with non-Premier devices
Support and servicing

Lifetime technical support, with locally stocked spare parts and remote service assistance for troubleshooting and maintenance.

06Saunas

2 year comprehensive warranty

From the date of delivery.

Covered

  • Infrared and ceramic heater elements
  • Digital control panels, lighting and electrical systems
  • Structural integrity of wood and glass

Not covered

  • Improper installation, moisture damage, or outdoor use of an indoor model
  • Natural wood grain variations or minor surface checks
  • Unauthorised electrical modification
  • Cosmetic scratches or minor finish changes over time
Support and servicing

Lifetime technical support, with ongoing access to spare parts, care advice and product maintenance support.

07Every product

Making a claim

Start a claim at admin@premiersportsequipment.co.nz

Call 022 621 0979
  1. Tell us

    Email your name, order number, the product, a description of the issue, and photos or video if possible.

  2. We assess it

    Our New Zealand team reviews the claim.

  3. We fix it

    If it is covered, we repair or replace the defective parts.