At Premier Sports Equipment, every product is engineered for performance and tested for reliability. Our warranty terms are designed to protect your investment and give you peace of mind.

Below are the specific warranty policies for each product category.

• Sports Machines (Enhance Performance Range)
• Recovery Devices Range (Improve Recovery Range)
• Cold Plunges
• Saunas

Duration: 2-Year Limited Warranty from the date of purchase.

Coverage Includes:

• Defects in materials and workmanship.
• Electrical and motor components (sensors, control panels, drive systems).
• Structural components, frames, rollers, and feeding mechanisms.
  

Exclusions

• Normal wear-and-tear parts (balls, nets, wheels, etc.).
• Misuse, impact damage, or improper assembly.
• Unauthorised modifications or repairs.
• Cosmetic or surface damage not affecting performance.
• Commercial or event use not approved in writing.
  

Support & Servicing

All units include lifetime technical support and access to parts. Repairs and replacements under warranty are supplied at no charge for qualifying claim

Duration: 1-Year Limited Warranty from the date of delivery.

Coverage Includes:

• Defects in materials or workmanship.
• Electrical faults in batteries, chargers, or control units.
• Malfunctions in motors, air pumps, or temperature sensors.
  

Exclusions

• Damage caused by misuse, impact, or liquid exposure.
• Battery degradation over time (normal wear).
• Cosmetic damage such as scratches, discolouration, or minor marks.
• Use with unauthorised accessories or third-party parts.
• Damage due to lack of cleaning or improper storage.
  

Support & Servicing

Premier offers full technical assistance and replacement parts for all recovery devices. Most issues can be resolved through remote troubleshooting or component replacement.

Duration: 1-Year Limited Warranty from the date of delivery.

Coverage Includes:

• Defects in materials or manufacturing.
• Electrical faults (chiller units, pumps, circulation systems).
• Leaks or malfunctions in fittings, seals, or valves.
  

Exclusions

• Improper setup, freezing, or neglect.
• Water contamination from unapproved chemicals.
• Wear-and-tear on filters, hoses, or fittings.
• Cosmetic wear from normal use or outdoor exposure.
• Alterations, unauthorised repairs, or use with non-Premier devices.
  

Support & Servicing

Each system includes lifetime after-sales support, with locally stocked spare parts and remote service assistance for troubleshooting and maintenance.

Duration: 2-Year Limited Warranty from the date of delivery.

Coverage Includes:

• Infrared and ceramic heater elements.
• Digital control panels, lighting, and electrical systems.
• Structural integrity of wood and glass.
  

Exclusions

• Improper installation, moisture damage, or outdoor use (for indoor models).
• Natural wood grain variations or minor surface checks.
• Unauthorised electrical modification.
• Cosmetic scratches or minor finish changes over time.
  

Support & Servicing

All saunas come with lifetime after-sales service and ongoing access to spare parts, care advice, and product maintenance support.