We accept returns for most standard products within 30 days of purchase for a refund or exchange, provided the item is unused, in its original packaging, and includes proof of purchase.

Custom or quote-based products are non-returnable and non-refundable, except in cases of damage or defect upon delivery.

To begin a return, email admin@premiersportsequipment.co.nz
with your order details.

If your return is approved, we’ll provide a return shipping label and instructions for sending your item back.

Please note: items sent back without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the product is defective, incorrect, or damaged upon arrival.

Please contact us within 7 days of delivery if your product arrives damaged or faulty. We’ll arrange a replacement, repair, or refund at no cost to you.

Orders for custom or quote-based products can be cancelled within 48 hours of placement. Cancellations after this window may not be accepted due to production timelines.

Refunds are processed within 7 business days after we receive and inspect the returned product. Shipping fees are non-refundable unless the return is due to our error or a defective item.

If a returned item does not meet the return criteria (e.g., used or damaged), a 15 % restocking fee may apply or the return may be denied.