Terms of Service, Australia

These terms apply to purchases delivered to an Australian address. By placing an order you agree to them.

Premier Sports Equipment Limited, a New Zealand company
NZBN 9429052575648
20 Ballindrait Drive, Flat Bush, Auckland 2019, New Zealand
admin@premiersportsequipment.co.nz | +64 22 621 0979 (NZ team)

1. Products and pricing

We sell standard products, bought online, and quote-based products: sports machines and the Recovery Station, supplied against a written quote.

Prices can change, but the price you see at checkout, or in your quote while it is valid, is the price you pay.

Quote-based orders: we confirm the specification with you before the order is placed with our supplier. Changes after that may not be possible.

2. Orders and payment

An order is confirmed once payment, or the agreed first payment, is received. Card payments are processed through Shopify.

Payment options on quote-based products: pay in full, or split payment, half on order and the balance before dispatch.

Cancellation: standard orders can be cancelled any time before dispatch. Quote-based orders can be cancelled within 48 hours of being placed.

3. Delivery

We ship from New Zealand to addresses across Australia. Delivery costs and times are in our Shipping Policy and, for quote-based products, in your quote.

4. Returns, refunds and warranty

See our Refund and Returns Policy and our Warranty Terms. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Your rights under Australian law

If you are a consumer under the Australian Consumer Law, you have rights that these terms do not exclude, restrict or modify. Schools, clubs and businesses are consumers where the goods cost A$100,000 or less, or are of a kind commonly bought for personal, domestic or household use, unless bought for resale.

6. Limitation of liability

Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law. Apart from those rights, we are not responsible for damage caused by misuse, modification, or use outside a product's intended purpose, or for delays caused by carriers, though we will keep you informed.

7. Support

Support for Australian customers is remote: by email, phone and video call from our team in New Zealand. We do not provide on-site service in Australia.

8. Marketing emails

We send marketing emails only to people who have agreed to receive them. Every marketing email identifies us and has an unsubscribe link, and we act on an unsubscribe within 5 working days.

9. Intellectual property

All content on this site, including text, images, logos and branding, belongs to Premier Sports Equipment Limited and may not be copied or reused without written permission.

10. Privacy

Your use of this site is subject to our Privacy Policy.

11. Changes

We may update these terms. The version that applies to your order is the one on this page when you placed it.

12. Contact

admin@premiersportsequipment.co.nz | +64 22 621 0979 (NZ team)