Terms of service
Terms of Service
These Terms of Service govern your use of the Premier Sports Equipment website and any purchase you make from us, whether it is delivered in New Zealand or Australia. By using this site or placing an order, you agree to them.
Premier Sports Equipment Limited
NZBN 9429052575648
GST 144-843-495
20 Ballindrait Drive, Flat Bush, Auckland 2019, New Zealand
admin@premiersportsequipment.co.nz
+64 22 621 0979
1. Products and pricing
Availability. We sell standard products and quote-based products. Delivery times are shown on each product page.
Pricing. Prices are shown and charged in the currency of the site you order from. They include GST, as checkout shows it. Prices can change without notice, but the price you see at checkout, or in your quote while it is valid, is the price you pay. Prices for quote-based products are given on request and are valid for the period stated in the quote.
Quote-based orders. Specifications must be confirmed before your order is placed with our supplier. Changes after confirmation may not be possible.
2. Orders and payment
Confirmation. An order is confirmed once payment or the agreed deposit is received.
Payment methods. We accept credit and debit card payments, processed through Shopify, and bank transfer to a New Zealand or an Australian bank account.
Payment plans on quote-based products, in New Zealand and Australia:
- Split payment, on every quote-based product: half on order, the balance on delivery.
- Lease to own, on sports machines only: a minimum 25% deposit, with the balance paid monthly over the agreed term at 0% interest. You may pay a larger deposit if you choose.
Saunas, cold plunges, chillers and the Recovery Station are paid in full or by split payment.
Cancellation. Standard product orders can be cancelled any time before dispatch. Quote-based orders must be cancelled within 48 hours of being placed. After 48 hours the order is in production or in transit and cannot be cancelled.
3. Delivery
We deliver to New Zealand and Australia, from New Zealand.
New Zealand: delivery is free. Australia: shipping is calculated at checkout. Quote-based products: delivery is included in your quote.
Estimated timeframes are set out in our Shipping Policy and, for quote-based products, in your quote.
4. Returns and refunds
See our Refund and Return Policy.
Where a return is accepted and the product is not faulty, you are responsible for return shipping costs. Where a product is faulty, we cover return shipping.
5. Warranty
Sports machines carry a 2 year limited parts warranty from the date of delivery, plus lifetime technical support with no labour charge, in New Zealand and Australia. In New Zealand there is no call-out fee. In Australia, support is done remotely, by email, phone and video call. If a product is found to be faulty and needs replacing, we arrange collection.
Other products carry the warranty period stated on the product page.
Full warranty terms, including what is covered and what is excluded, are set out on our Warranty Terms page.
6. Your rights under the law
In New Zealand
If you are a consumer, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 give you rights that apply alongside these terms. Nothing here limits those rights.
If you acquire goods for the purposes of a business, you agree that the Consumer Guarantees Act does not apply to that purchase, as permitted by section 43 of that Act. Our written warranty and these terms apply instead.
In Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you are a consumer under the Australian Consumer Law, you have rights that these terms do not exclude, restrict or modify. Schools, clubs and businesses are consumers where the goods cost A$100,000 or less, or are of a kind commonly bought for personal, domestic or household use, unless bought for resale.
7. Limitation of liability
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
We are not liable for damage caused by misuse, modification, or use outside the product's intended purpose.
We are not liable for delays caused by third party carriers or suppliers, though we will keep you informed and work to resolve them.
To the extent permitted by law, our total liability for any claim is limited to the price you paid for the product.
8. Marketing emails
We send marketing emails only to people who have agreed to receive them. Every marketing email identifies us and has an unsubscribe link, and we act on an unsubscribe within 5 working days.
9. Intellectual property
All content on this site, including text, images, logos and branding, belongs to Premier Sports Equipment Limited and may not be copied or reused without written permission.
10. Privacy
Your use of this site is subject to our Privacy Policy.
11. Changes
We may update these terms. The current version is always on this page, and continued use of the site means you accept it. The version that applies to your order is the one on this page when you placed it.
12. Contact
admin@premiersportsequipment.co.nz
+64 22 621 0979
