01Warranty
Warranty from delivery
Parts are covered against defects in materials and workmanship from the day of delivery: two years on sports machines, and each product's term in the full warranty terms. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Full warranty termsCovered
- Defects in materials and workmanship
- Covered parts repaired or replaced
- From the day of delivery
Not covered
- Accidents, falls or liquid damage
- Repairs or changes we haven't authorised
- Normal wear and tear, and cosmetic marks
- Use outside the manufacturer's instructions
Making a claim
Start a claim at admin@premiersportsequipment.co.nz
- Tell us
Email your order number, the model, and photos or video of the issue.
- We assess it
Our New Zealand team reviews the claim.
- We fix it
Covered parts are repaired or replaced.
